Frequently Asked Questions
We cannot give a guaranteed estimate without first seeing the machine. However, our average tickets runs about $100.
If the message appears in the anti-virus software you have installed on your computer, it is probably legitimate. Most software will ask you to isolate or remove the potentially infected file. You can then initiate a scan of your computer if you wish.
Make sure you are familiar with the anti-virus software on your computer so you will recognize these messages should they appear.
If the message appears in your browser (Internet Explorer, Microsoft Edge, Google Chrome, etc.) while you’re browsing the Internet, the message is most likely an attempt to make you perform an action that could infect your machine.
This could include clicking a link that will install infected software or a file onto your machine or a link to a webpage that uses a piece of code that will inject a malicious infection.
We recommend that you close your browser entirely instead of trying to close out of the message directly.
If you’re in doubt about a message you’re seeing, please call the shop or drop in and let us have a look.
Hang up the phone. Don’t bother engaging with them.
Certainly do not give them any personal information or give them access to your computer.
You will never receive a legitimate phone call from any organization to let you know your computer is infected. This is simply an attempt by scammers to get access to your machine and your personal data.
If you have given someone like this access to your machine, please give us a call right away.
Yes, we do.
If we do not have a used or refurbished machine in stock, we can still help you shop for a machine that fits your needs and your budget.
Whether you plan on giving the computer to someone else or if you just want a fresh start, we can re-install the operating system so that your computer is restored to the way it was when it first came out of the box.
If you need to save data from the machine before wiping it, we can help with that too.